Support

These four things get you a real answer instead of a request for more detail:

• The email address you sign in to NovoMeet with.
• The date and start time of the meeting you are asking about, and which platform it was on.
• What you expected to happen.
• What happened instead, with the exact wording of any message you saw.

Please do not send us passwords, access tokens, or screenshots of a credentials page. We never need them, and we will ask you to rotate anything that arrives.

• NovoMeet documentation. The whole product, section by section: setup, calendars, notes, sharing, and deleting.
• Using NovoMeet with Zoom. Adding the app, what happens during a meeting, and how to remove it.

To remove a single meeting: press archive on it in your meeting list, then open the Archive and press delete forever. You are asked to confirm once, and the notes and transcript go with it. To delete your account and everything in it, write to the address above and ask.

If you were a participant in a meeting somebody else recorded, you may still ask us to delete the transcript of it. Write to the same address with the date and the organiser.

Send it to info@novolinkai.com with the word security in the subject line, and please do not post it publicly before we have had a chance to respond. We will acknowledge within five business days and keep you informed while we investigate.

Our privacy policy sets out what we collect and how long we keep it, and the terms of use cover the agreement itself.